***Coronavirus Update***

Mail Shot International Update - updated 27/03/20

UK – updated 17/03/20

Normal deliveries and collections should take place in almost all parts of the UK today, except for those areas outlined below.

We’ve been advised that services in the M15, M16 and M32 postcode areas have returned to normal today, however delivery volumes are likely to be higher and may take place at a different time following the recent disruption, until mail on hand is cleared.

Our Llanrwst and Cardiff North West Delivery Offices remain closed after being flooded during February’s storms. However, contingencies are in place and deliveries to all accessible addresses served by these offices are being made. During the closures, items for which we’ve left a ‘Something for you’ card can be collected from our Colwyn Bay Delivery Office (Llanrwst) and Cardiff North Delivery Office (Cardiff N.W.)

Spain – updated 27/03/20

Due to greatly decreased capacity within the national distribution network and further restrictions on services being implemented, entry into this destination is still difficult. However, we have identified and implemented a tracked parcel solution in order to keep this key lane moving.

Italy – updated 27/03/20

With reduced staff in post & sortation centres across the country, delays to both “priority mail” & “non-essential” mail continues. We have been informed that no deliveries are to be expected in the following regions of Lombardy:

  • Rovato
  • Bergamo Osio
  • Brescia
  • Begamo Grassobbio
  • Brescia Centro


France – updated 27/03/20

La Poste will be altering their delivery schedule, beginning from Monday 30th March. Delivering to addresses only on Wednesday, Thursday & Friday, they are deviating from their usual Monday to Saturday schedule. Therefore, please expect some delays with items into France.

USA – updated 27/03/20

The extreme demand on capacity continues, so please expect on-going price volatility, which we will communicate with affected clients on an individual basis. We continue to look into solutions to keep this key lane moving.

Australia – updated 27/03/20

With reduced in-bound flights into this destination, and certain airlines no longer entering the country, airfreight capacity has reduced substantially. This has resulted in delivery delays and a price increase on all mail and parcels into the country. We are communicating this price increase with affected clients on an individual basis.

India – updated 27/03/20

With inbound flights into India cancelled until the 29th March, capacity will likely become a challenge. Therefore, please expect delays & potential extra costs, which will be communicated on an individual basis as & when they occur.

Delivery networks, on the whole, are still operating and delivering mail and parcels.

This is a constantly evolving scenario where changes can be made with little warning. As always, be assured that we will provide you with daily updates that are based on fact, rather than speculation

Royal Mail Update...

updated 19/03/20

Special Delivery by 1pm guarantee suspended

Due to the current coronavirus situation, from today, Thursday 19 March – until further notice – we have taken the difficult decision to suspend the 1pm guarantee for Special Delivery items.  As a result of this suspension, I’m sorry, we will not refund the Special Delivery fee if your item is delivered after 1pm. 

We’ll still prioritise Special Delivery parcels and letters and will aim to deliver by 1pm or before the end of the day.

Our Special Delivery Guaranteed by 9am service remains unchanged; we still guarantee to deliver by 9am.

updated 13/03/20

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health England.

Signing for and receiving items

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.

Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to. Full information on acceptable forms of ID can be found here

Contingency plans

In the event we need to close one of our units, this decision would be made in line with Public Health England guidance. Royal Mail has many years’ experience of contingency planning for a number of different scenarios. We will follow the Government’s advice and work closely with the relevant authorities.

We have extensive experience in being able to quickly deploy business contingency plans so we continue to provide customers with access to our services and their mail.

International parcels and mail

For more information about sending/receiving international parcels, click here

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